Fighting the Bureaucracy

Modern civilization is plagued by many evils, but the most common, in everyday life, is paperwork. By “paperwork” I mean basically all bureaucratic overhead, all of the accounting, regulation and compliance enacted in the past century.

Paperwork is the devil.

David Graeber gets it: 

… as early as the 1970s, formerly leftist parties from the US to Japan made a strategic decision to effectively abandon what remained of their older, working-class base and rebrand themselves primarily as parties representing the interests and sensibilities of the professional-managerial classes. This was the real social base of Clintonism in the US, Blairism in the UK, and now Macronism in France. All became the parties of administrators. …

Whereas the core value of the caring classes is, precisely, care, the core value of the professional-managerials might best be described as proceduralism. The rules and regulations, flow charts, quality reviews, audits and PowerPoints that form the main substance of their working life inevitably color their view of politics or even morality. These are people who tend to genuinely believe in the rules. They may well be the only significant stratum of the population who do so. If it is possible to generalize about class sensibilities, one might say that members of this class see society less as a web of human relationships, of love, hate, or enthusiasm, than, precisely, as a set of rules and institutional procedures, just as they see democracy, and rule of law, as effectively the same thing. …

For most care-givers, however, these people are the enemy. If you are a nurse, for example, you are keenly aware that it’s the administrators upstairs who are your real, immediate class antagonist. The professional-managerials are the ones who are not only soaking up all the money for their inflated salaries, but hire useless flunkies who then justify their existence by creating endless reams of administrative paperwork whose primary effect is to make it more difficult to actually provide care.

I call these people “lizards” because they do not seem to have human souls.

Some amount of paperwork, of course, is necessary to keep track of things in a modern, industrial economy in which food for 320 million people has to get from farms to tables every single day. The expansion of paperwork beyond its necessary domain is essentially the auto-cannibalization of society, a metastatic cancer of bureaucrats and paper-pushers.

If we want to fight bureaucracy, we have to know what feeds bureaucracy.

Bureaucracy grows because people don’t trust each other to do the right thing. It grows because people over-graze the commons, because they dump toxic waste into rivers, because they build cheap apartments that turn into flaming death traps, because they take bribes and cover up incompetence, because they discriminate against minorities or hand out sinecures to their friends.

The demands for paperwork are generally demands that you prove that you have or can do the right thing–that you will not pollute, that you have car insurance, that your products are not dangerous or defective, that your medicines aren’t poisons and your experiments don’t involve giving people syphilis.

The more people do not trust each other to do the right thing, the more layers of bureaucracy they institute. If I am afraid that police officers are taking bribes, then I propose more oversight and agencies to ensure that they do not take bribes. If I am concerned that mining companies are paying off the EPA to let them dump toxic metals in the groundwater, then my response is to demand another agency come and clean out the EPA and enforce tougher restrictions on dumping. If I don’t trust you, then I hire someone to watch you.

The problem with this approach is that adding more untrustworthy people to a system doesn’t start making them trustworthy. If I can bribe one person, then I can bribe the person who is supposed to make sure that no one gets bribed. In the end, we just end up with more people to bribe.

And that’s if you’re lucky. If you’re unlucky, people are “ethical” and the whole thing grinds to a halt. To get your new building built you first need authorization from the wetlands licensing committee, and the lady from the licensing committee wants thirteen forms in triplicate proving that your building won’t impact the mating habits of a rare toad that you are pretty sure doesn’t even live in your state. To get your study on the efficacy of a survey your clinic already hands out to patients approved by the ethics board of your local institution you first have to prove that you will not be collecting personal data from at-risk patients, but you can’t know if they are “at risk” until after you collect their data. Or maybe the guy who is supposed to send you the form you have to fill out simply isn’t returning your phone calls and you can’t figure out from the website where his office is located.

The more you try to fight bureaucracy with more bureaucracy, the more bureaucracy wins, and the bureaucracy does not care if you starve to death, you Kulak.

To the bureaucracy, you are always a Kulak.

There are two ways to break a bureaucracy. One, total system collapse. This happened to the Soviet Union. It takes a long time, it’s not fun, and you can starve to death in the meanwhile. The replacement system may not be much better.

The other is to increase trust so that people don’t advocate for more bureaucracy in the first place. True, this doesn’t get rid of what you’ve got, but at least it contains the spread.

Trust is hard to get, though. You could do a thousand year breeding experiment. You could try to brainwash children. Or you could look at how the incentives are set up in your society and try to align them with the outcomes you want to achieve. (We can try, at least.)

Aligning incentives requires doing something hard: admitting that humans are human. Communism keeps failing because of “wreckers,” aka ordinary humans. Humans will lie, cheat, and steal if it benefits themselves; this is why we have police. Humans will also fall in love, have sex, and make children. We will then cheat and steal to feed our children, if need be, because we love them.

Accept human nature and align incentives accordingly. (Easier said than done, of course.)

Here is an entertaining example:

When I was in high school in Philly in the 80s, the takedown of the mafia shown in The Irishman went down. As a result, our mobbed-up lunch vendor lost its catering contract, and Aramark was brought in. And I still think about this today, because it did not go as expected. 1/

— Mat Johnson (@mat_johnson) February 7, 2020

For simplicity’s sake, I’ll quote the rest:

The mafia backed company actually had good, fresh food! Most of the mobsters’ kids went to those schools (several I went to school with saw their dads go down). The sandwiches were real hoagies on good bread, there was fresh fruit, juice, etc. All local.

Then, overnight, all their food was gone, and their vending machines too. And they were replaced by the corporate equivalent. And we were excited too! National brands, etc! Now the good stuff! Nope.

The corporate food was shite. No more local, fresh ingredients. The portions were smaller. All the food was overly processed and overpriced. It was just nasty. I remember my dad and others laughing bitterly about it.

At the time, I was struck by how these unintended consequences were the most visceral ones. Later in life, I came to realize that this was the norm: that the unintended consequences of any major political change are often the ones with the greatest impact.

But it was also my first inkling that the real world differences between the literal mafia, and the even greater power of modern corporations, were not as black and white, or clear cut, as those who benefitted from the latter would have any of us believe. Fin/

I knew and dreaded Aramark as a kid. When people, whether kids or prisoners, don’t have a choice about the food they eat, the quality tends to suffer. By contrast, when you are feeding your own children (or the children of mobsters), cooking quality tends to be decent.

The same dynamic as at work in children’s electronics. Electronics that are marketed solely to kids, like the LeapFrog system, tend to be bad (often very bad) because the buyer (parents) tends not to be the users (kids), and kids often don’t have enough experience with electronics to realize they’re being ripped off. (Every augmented reality devices I have bought has been similarly bad to awful.) The only good kids’ electronics systems I have encountered also have significant adult fanbases, like Nintendo.

Capitalism, of course, is the classic case of aligned incentives. Invisible hand and all that. It’s not perfect (corporations will eat you for breakfast if they can get away with it,) but it’s pretty good. People are more likely to protect the commons when they have an expectation of future gain from the commons.

Reputation also helps align incentives. People care about what others think of them. The internet has both expanded our ability to interact with total strangers who have no reputations and to create reputations, with interesting effects. Sites like Amazon and Yelp allow small, previously unknown sellers to build up their reputations, making people more confident about what they’re buying.

By contrast, the recent kerflufle over Youtube, trying to make it more kid-friendly via increased regulation, has done nothing of the sort. None of the things parents want to protect kids from have actually been addressed because bureaucracy just doesn’t work that way, but if you don’t like Youtube, you already have the very easy option of using literally any other content service.

Incentives matter.